Shipping

All orders over £350.00 Ex-VAT are shipped free of charge to any UK mainland address. Please note that all prices shown on the website are ex-VAT.

Orders below £350.00 Ex-VAT will incur a £75.00 Ex-VAT delivery charge. For customers requiring a sample product for evaluation please get in touch via our contact page and we can arrange this for you.

Discounts are available on larger projects (100 items or more). Please contact us at sales@nortekgroup.co.uk to find out what savings you can make on your bulk purchases.

All goods are normally shipped using a dedicated palletised freight service. Dependent on the size of your order and the mix of products your items may be despatched direct from our warehouse in Congleton, Cheshire or direct from MirPlay School, Barcelona straight to your door.

Please note that most items require some degree of self-assembly. Full instructions are provided with each item.

We can offer a pre-assembly service for all products on request. This includes the Victory cupboard range. Because pre-assembly affects the overall volume of your order please be aware that this will affect your order value and may also extend the lead time for your order. Please get in touch prior to placing your order online and we can provide you with a cost for this service. We understand that some customers may not have the facility to carry out assembly at their own premises.

If it appears that any goods have arrived in a damaged condition please inspect the goods before signing and indicate to the courier that this information must be noted on their paperwork. We ask that if possible, you capture an image of the damaged packaging prior to unwrap/assembly and then get in touch with us. We can then sort out which parts you require. We will always endeavour to replace any goods that are damaged in transit free of charge.

Should the goods prove faulty in any way please do not hesitate to contact us and we will put things right for you. If any fixings are missing (and we hope that this never happens) we can send these out FOC usually on a next day delivery service if the parts are in stock.